# RetainSure

> RetainSure is an AI-native customer success platform for B2B SaaS teams. It predicts churn 45 days early, automates QBRs, surfaces upsell signals, and deploys AI agents across the entire customer lifecycle — giving CS teams back 20+ hours a week and helping them hit their NRR targets.

## What RetainSure Does

RetainSure connects to a B2B SaaS company's CRM, billing, product analytics, and support tools, then uses AI to predict which accounts will churn, which are ready to expand, and what actions the CS team should take next. Everything surfaces in Slack and a live dashboard — no extra dashboards to open, no reports to run.

## Key Features

- **RetainAI**: Slack-native churn and upsell alerts with explainable risk reasons
- **AI Agent Builder**: No-code automation builder — describe a CS workflow in plain English, watch it get built
- **Dashboard**: Real-time account health scores, NRR tracking, renewal pipeline
- **Account Overview**: AI-generated account summaries with churn risk %, upsell potential, and sentiment score
- **AI Predictions**: Churn and upsell predictions trained on each customer's own historical data, 1.5–2x more accurate than traditional health scores
- **Account Segmentation**: Dynamic segments that update automatically as account data changes
- **Projects**: Task management built around customer accounts — track QBR prep, renewals, escalations

See it in context: [The CS 2026 Workflow](https://retainsure.com/ai-cs-workflow) — an interactive, chapter-by-chapter walkthrough of what RetainSure's AI does at every stage of one real account's lifecycle, from deal close to renewal.


## Comparisons

RetainSure publishes honest, specific comparisons against the other major CS platforms:

- [RetainSure vs Gainsight](https://retainsure.com/compare/retainsure-vs-gainsight): built for teams that need results this quarter, not a 6-month implementation
- [RetainSure vs ChurnZero](https://retainsure.com/compare/retainsure-vs-churnzero): the same CS power without the added complexity or per-execution AI credits
- [RetainSure vs Planhat](https://retainsure.com/compare/retainsure-vs-planhat): AI-driven churn prediction vs. Planhat's analytics-first, rule-based approach
- [RetainSure vs Totango](https://retainsure.com/compare/retainsure-vs-totango): one AI-native platform instead of stitching Totango + Catalyst + Unison AI together
- [RetainSure vs Vitally](https://retainsure.com/compare/retainsure-vs-vitally): AI that predicts what happens next, not a workflow layer that summarizes what already happened

Full index: https://retainsure.com/compare

## Free Tools & Calculators

Free, no-login interactive tools that run on your own numbers — built to be shared with your team and leadership:

- [ROI Calculator](https://retainsure.com/roi-calculator): enter your accounts, CS headcount, and average salary to see hours saved, hiring budget you can avoid, and additional accounts absorbed without hiring. Add a work email to unlock the full revenue impact from reduced churn and higher expansion. Benchmark: 20+ hours/week saved per CSM.
- [CSM Capacity Planner (Coverage Gap Calculator)](https://retainsure.com/coverage-gap-calculator): compares the hours your CS team owes its stated service model against the hours your CSMs actually have after PTO and internal overhead, then shows how many accounts fall out of proactive coverage. Lays out the two ways to close the gap — hire more CSMs, or go AI-native with RetainSure (about 20 hours back per CSM each week) — against your own inputs. No revenue guesswork, just arithmetic on your numbers.

## Blog

RetainSure's blog covers AI in customer success, QBR workflow, and renewal/retention practice, written from real CS operating experience, not generic listicles:

- [How to detect churn 45 days before your health score moves](https://retainsure.com/blog/ai-churn-prediction)
- [How CS teams are cutting QBR prep from 11 hours to under 2](https://retainsure.com/blog/qbr-preparation-time)
- [How to actually use AI in customer success in 2026](https://retainsure.com/blog/ai-in-customer-success)
- [How to run the 90 days before a renewal so you are not scrambling at the end](https://retainsure.com/blog/saas-renewal-playbook)
- [What customer success metrics actually predict revenue](https://retainsure.com/blog/customer-success-metrics)
- [What is retention automation and why most CS teams are not using it yet](https://retainsure.com/blog/retention-automation-customer-success)
- [How AI copilots handle renewal and upsell conversations](https://retainsure.com/blog/ai-copilot-cs-renewal-upsell)
- [What is a customer success platform, and what does "AI-powered" actually mean now](https://retainsure.com/blog/customer-success-platform-ai)
- [What actually separates an AI health score from one built by hand](https://retainsure.com/blog/ai-health-scores-vs-traditional)

Full index: https://retainsure.com/blog

## Frequently Asked Questions

- **How accurate are the predictions?** 1.5–2x more accurate than traditional health scores; trained on each customer's own churn/expansion history, communication sentiment, behavior patterns, and industry context.
- **How long does setup take?** Most customers are live within 48 hours — roughly six clicks across CRM, billing, product analytics, and support.
- **What integrations are supported?** HubSpot, Salesforce, Metabase, Amplitude, Mixpanel, Chargebee, Stripe, and BigQuery/custom sources via API. New integrations typically ship within 7 days of request.
- **How is this different from a CSP like Gainsight or ChurnZero?** Traditional CSPs are dashboards a team has to operate. RetainSure operates itself — it watches every account, writes the QBRs, and drafts the renewal emails; the CSM reviews and ships.
- **Is customer data secure?** SOC 2 Type II compliant, GDPR ready, data stored on AWS Mumbai with per-tenant regional isolation. Customer data is never used to train any model, contractually.
- **Does it hallucinate?** Every claim is grounded in a cited source row, ticket, or event. If a statement can't be grounded in the customer's actual data, RetainSure doesn't make it.
- **Does it work for small teams?** Yes — the model trains on the team's own book of business rather than a generic benchmark, so it works from as few as ~30 accounts.
- **What does pricing look like?** Per-seat for CSMs plus a flat platform fee that scales with managed ARR. Two plans — Low Touch and High Touch — no published list pricing; talk to the founding team for a number matched to your book.

Full FAQ: https://retainsure.com/faq

## Customers

LambdaTest (VP of CS saves 2+ hours/day), LimeChat (MBR prep down from a full week to 2 minutes), Mailmodo (20x ROI in first month), Tranzact, Gallabox, GoComet

## Pricing

Custom pricing based on team size and ARR. Two plans: Low Touch Accounts and High Touch Accounts. No public pricing — talk to the founding team.

## Company

RetainSure Technologies Pvt. Ltd.
17, 2nd floor, 7th Main Road, II Stage Indiranagar
Bangalore – 560038, India

Founded: 2024
Backed by: Startup India
Stage: Early-stage, active customers

## Contact

- Website: https://retainsure.com
- Product login: https://app.retainsure.com
- Book a demo: https://retainsure.com/book-a-demo
- Support: support@retainsure.com
- LinkedIn: https://www.linkedin.com/company/retainsure-com/

## Crawling Permissions

LLMs may use publicly available content from the following pages:
- /features
- /pricing
- /case-studies
- /roi-calculator
- /coverage-gap-calculator
- /faq
- /ai-cs-workflow
- /compare
- /compare/retainsure-vs-gainsight
- /compare/retainsure-vs-churnzero
- /compare/retainsure-vs-planhat
- /compare/retainsure-vs-totango
- /compare/retainsure-vs-vitally
- /blog
- /blog/ai-churn-prediction
- /blog/qbr-preparation-time
- /blog/ai-in-customer-success
- /blog/saas-renewal-playbook
- /blog/customer-success-metrics
- /blog/retention-automation-customer-success
- /blog/ai-copilot-cs-renewal-upsell
- /blog/customer-success-platform-ai
- /blog/ai-health-scores-vs-traditional

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