FAQ
Things every Head of CS asks us.
No fluff. Just the answers that matter before you decide.
RetainSure's predictions are 1.5 to 2 times more accurate than traditional health scores. The models learn from your historical churn and expansion data, factoring in sentiment across communication channels, behaviour patterns, product usage, and industry or regional context to deliver highly personalised insights.
Most customers are up and running within 48 hours. The integration process is simple, and since insights are powered by AI, there is minimal setup required after connecting your data sources. Six clicks across CRM, billing, product analytics, and support — and you are live.
RetainSure currently integrates with HubSpot, Salesforce, Metabase, Amplitude, Mixpanel, Chargebee, and Stripe. We also build new integrations on request — typically within 7 days. BigQuery and custom sources are also supported via API.
CSPs are dashboards your team has to operate. RetainSure operates itself. We watch every account, write the QBRs, draft the renewal emails. Your CSMs review and ship. The distinction is not a feature difference — it is a different assumption about who does the work.
Absolutely. RetainSure is SOC 2 Type II compliant and GDPR ready. Data is stored on AWS Mumbai by default with regional isolation for every tenant. We use enterprise-grade encryption, regular security audits, and follow industry best practices. Your customer data is never used to train any model — not ours, not any third-party model. This is a contractual commitment.
Every claim cites the source row, ticket, or event that generated it. If we cannot ground a statement in your actual data, we do not make it. We built the system this way because the cost of a wrong claim in a customer-facing document is too high to accept.
We provide comprehensive onboarding, dedicated customer success managers, 24/7 technical support, regular training sessions, and a dedicated Slack channel for swift communication. Our team is committed to ensuring you get maximum value from RetainSure.
Yes. The signal model trains on your book, not a generic benchmark. A 30-account book with good data produces more useful flags than a 500-account book with poor data hygiene. We have design partners across both ranges.
Per seat for CSMs with a flat platform fee that scales by managed ARR. We have two plans — Low Touch and High Touch — designed for different CS motions. Talk to the founding team for a number that maps to your specific book. We do not publish list pricing because the right number depends on your team size and ARR range.
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