RetainSure Technologies Private Limited ("we," "our," or "us" or "RetainSure") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services, including our website, platform, and any related applications (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
We collect the following types of information:
We use the data we collect to:
We do not sell your personal data. We may share data with:
We do not sell your personal data. We may share data with:
Your data may be processed and stored in the United States or Europe, where we or our service providers operate. We ensure appropriate safeguards are in place when transferring data internationally, including Standard Contractual Clauses where required. Information collected through our website may also be processed outside the European Economic Area by the providers listed in Section 8, under the same safeguards.
RetainSure implements appropriate technical and organizational safeguards to protect sensitive information processed through the platform, including data obtained via third-party integrations and connected accounts.
All data transmitted between users, third-party services, and RetainSure is encrypted in transit using industry-standard security protocols, including HTTPS and Transport Layer Security (TLS).
Sensitive data, including authentication credentials, access tokens, and customer data, is encrypted at rest. Access and refresh tokens are encrypted using managed key services, and customer data is stored in encrypted databases within our cloud infrastructure.
Access to sensitive data is restricted using role-based access controls and the principle of least privilege. RetainSure enforces per-company data isolation and row-level security to ensure that customer data is accessible only to authorized users and systems associated with the relevant account.
Authentication tokens used to connect third-party services are stored in encrypted form and used solely to provide user-authorized functionality. Users may disconnect integrated accounts at any time, upon which associated tokens are revoked and no further access to connected service data occurs.
RetainSure's use and handling of data obtained from third-party APIs complies with applicable API provider data protection requirements, including restrictions on use, sharing, and security of such data.
RetainSure's use and transfer of information received from Google Workspace APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, raw or derived data obtained from Google Workspace APIs is used only to provide and improve user-facing features within RetainSure, and is never used to develop, improve, or train generalized or non-personalized artificial intelligence or machine learning models. Where AI features process this data, RetainSure uses enterprise AI services (Google Vertex AI and AWS Bedrock) that do not train their underlying models on customer data.
Depending on your location, you may have the following rights:
You have the right to know how we collect, use, share, and store your personal data. We provide this information in this Privacy Policy and through in-product notices where relevant.
You can request a copy of the personal data we hold about you, along with details on how and why we process it. We will provide this information free of charge within one month of receiving your request.
If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct or update it.
You can request that we delete your personal data in certain circumstances, such as when the data is no longer needed for its original purpose, when you withdraw your consent, or when you believe your data has been processed unlawfully. We may retain some information if required by law or for legitimate business purposes.
You have the right to object to how we process your data if the processing is based on our legitimate interests, or if we use your data for direct marketing (including automated profiling). If you object to marketing, we will stop sending you such communications immediately.
You have the right not to be subject to decisions made solely through automated means, including profiling, if those decisions have a legal or significant effect on you. You can request human review, express your views, or challenge such decisions.
If you have given consent for us to process your data, you can withdraw it at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before your withdrawal. For cookies and similar technologies on our website, you can withdraw consent at any time by selecting Cookie Settings in the footer of any page.
To exercise these rights, please contact us at privacy@retainsure.com to reach our Data Protection Officer Anand Thakkar.
For EU residents, you can reach out to our EU GDPR representative:
This section explains what we collect when you visit our website at retainsure.com, who else is involved, and how you control it. It covers our website only — information processed inside the RetainSure platform is described in the sections above.
When you visit our website we may record the pages you view, the links you click, the approximate region derived from your IP address, and technical details such as your browser and device type. Some of this involves storing information on your device using cookies, browser storage, or similar technologies. Except for the Essential category below, none of it happens unless you agree to it.
Required for the website to work — delivering pages, keeping the site secure, and remembering the cookie choices you make. These are always active and cannot be turned off. Provider: Webflow. Legal basis: Necessary to provide the service you have requested.
Helps us understand which pages are useful so we can improve them. This is first-party measurement. It is not used for advertising and is not shared with advertising networks. Providers: PostHog, HubSpot, Google Analytics. Legal basis: Your consent.
Creates replays of how pages are used, so we can find confusing layouts and broken journeys. Anything you type into a form is masked and is never captured. Recording is switched off unless you turn it on, and it cannot be turned on without Analytics. Provider: PostHog. Legal basis: Your consent.
Lets advertising platforms measure how many people respond to our campaigns, build audiences for future campaigns, and identify the organisations visiting our website. Providers: LinkedIn, Google Ads, OpenAI, Apollo.io, Factors.ai. Legal basis: Your consent.
| Provider | Category | What it is used for |
|---|---|---|
| Webflow | Essential | Hosts and delivers this website |
| PostHog | Analytics, Session Recordings | Measures how pages are used and, with your permission, records sessions |
| HubSpot | Analytics | Connects website activity to enquiries you choose to send us |
| Google Analytics | Analytics | Aggregate measurement of website traffic |
| Google Ads | Advertising | Measures responses to our Google advertising |
| Advertising | Measures responses to our LinkedIn advertising and builds audiences | |
| OpenAI | Advertising | Measures responses to our advertising on OpenAI surfaces |
| Apollo.io | Advertising | Identifies organisations visiting our website |
| Factors.ai | Advertising | Identifies visiting organisations and attributes them to campaigns |
PostHog and HubSpot process this data within the European Union. Our advertising providers may process it outside the European Economic Area; where that happens, the safeguards described in Section 5 apply.
You can change your choices at any time by selecting Cookie Settings in the footer of any page. Withdrawing consent is as easy as giving it and takes effect straight away. Your choices are stored on your own device, so you will be asked again if you clear your browser data or visit us from a different browser or device.
If your browser sends a Global Privacy Control (GPC) signal, we treat it as an instruction to leave advertising technologies switched off. You can still choose to turn them on yourself through Cookie Settings.
Declining does not restrict your use of this website. You can still read every page, contact us, book a demo, and use our calculators. Where you have not agreed to Analytics, we count page views in a way that stores no cookie and does not survive you closing your browser tab. Advertising technologies are not loaded at all.
Website analytics data is kept for up to 13 months, and the identifier associated with it for up to 25 months. Session recordings are kept for up to 3 months. Data held by advertising providers is kept in line with their own retention policies.
We retain our customer/prospect data as long as necessary for the purposes described in this policy or to meet legal obligations. You can exercise your right to get your data deleted by reaching out to us at support@retainsure.com.
For data shared by our customer for us to meet the purpose of the contract via source integrations for the RetainSure's product functioning will be deleted within 90 days of subscription cancellation.
Retention periods for information collected through our website, including analytics data and session recordings, are set out in Section 8.
Our Services are not intended for individuals under the age of 13 (or equivalent minimum age in relevant jurisdictions). We do not knowingly collect personal data from children.
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated version on our website and updating the "Effective Date" at the top.
We take the best security practices to avoid any kind of incidents or breach. In case of any breach or incident, we would let our customers and concerned parties know about the incident within 72 hours of the incident's occurrence.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
We use first-party analytics to see which pages are useful, and advertising tools to measure our ads. You choose what we may use. How we use cookies
Your browser sends a Global Privacy Control signal, so advertising is switched off by default.
