RetainSure Technologies Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services, including our website, platform, and any related applications (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
We collect the following types of information:
We use the data we collect to:
We do not sell your personal data. We may share data with:
We do not sell your personal data. We may share data with:
As we serve customers in multiple countries, your data may be processed and stored in the United States, India, or Europe, where we or our service providers operate. We ensure appropriate safeguards are in place when transferring data internationally, including Standard Contractual Clauses where required.
RetainSure implements appropriate technical and organizational safeguards to protect sensitive information processed through the platform, including data obtained via third-party integrations and connected accounts.
All data transmitted between users, third-party services, and RetainSure is encrypted in transit using industry-standard security protocols, including HTTPS and Transport Layer Security (TLS).
Sensitive data, including authentication credentials, access tokens, and customer data, is encrypted at rest. Access and refresh tokens are encrypted using managed key services, and customer data is stored in encrypted databases within our cloud infrastructure.
Access to sensitive data is restricted using role-based access controls and the principle of least privilege. RetainSure enforces per-company data isolation and row-level security to ensure that customer data is accessible only to authorized users and systems associated with the relevant account.
Authentication tokens used to connect third-party services are stored in encrypted form and used solely to provide user-authorized functionality. Users may disconnect integrated accounts at any time, upon which associated tokens are revoked and no further access to connected service data occurs.
RetainSure's use and handling of data obtained from third-party APIs complies with applicable API provider data protection requirements, including restrictions on use, sharing, and security of such data.
Depending on your location, you may have the following rights:
You have the right to know how we collect, use, share, and store your personal data. We provide this information in this Privacy Policy and through in-product notices where relevant.
You can request a copy of the personal data we hold about you, along with details on how and why we process it. We will provide this information free of charge within one month of receiving your request.
If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct or update it.
You can request that we delete your personal data in certain circumstances, such as when the data is no longer needed for its original purpose, when you withdraw your consent, or when you believe your data has been processed unlawfully. We may retain some information if required by law or for legitimate business purposes.
You have the right to object to how we process your data if the processing is based on our legitimate interests, or if we use your data for direct marketing (including automated profiling). If you object to marketing, we will stop sending you such communications immediately.
You have the right not to be subject to decisions made solely through automated means, including profiling, if those decisions have a legal or significant effect on you. You can request human review, express your views, or challenge such decisions.
If you have given consent for us to process your data, you can withdraw it at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before your withdrawal.
To exercise these rights, please contact us at privacy@retainsure.com to reach our Data Protection Officer Anand Thakkar.
For EU residents, you can reach out to our EU GDPR representative:
This Cookie Policy explains how we use cookies and similar technologies to recognize you when you visit our website.
These cookies are essential for the website to function properly. They enable basic features such as page navigation, secure access, and load balancing. Without these cookies, the website cannot operate correctly. Purpose: To ensure the website and its services function securely and as intended. Example: Session management, authentication, and security-related cookies.
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. Purpose: To improve website performance and user experience by analyzing traffic patterns, usage data, and user behavior. Example: Cookies used by tools like Google Analytics or similar analytics platforms.
These cookies are used to track visitors across websites to display ads that are relevant and engaging for the individual user. Purpose: To deliver personalized advertisements and promotional content based on user interests and browsing activity. Example: Cookies from advertising networks or social media platforms.
We retain our customer/prospect data as long as necessary for the purposes described in this policy or to meet legal obligations. You can exercise your right to get your data deleted by reaching out to us at support@retainsure.com.
For data shared by our customer for us to meet the purpose of the contract via source integrations for the RetainSure's product functioning will be deleted within 90 days of subscription cancellation.
Our Services are not intended for individuals under the age of 13 (or equivalent minimum age in relevant jurisdictions). We do not knowingly collect personal data from children.
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated version on our website and updating the "Effective Date" at the top.
We take the best security practices to avoid any kind of incidents or breach. In case of any breach or incident, we would let our customers and concerned parties know about the incident within 72 hours of the incident's occurrence.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
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