A podcast about the work that decides the renewal.
Onboarding, kickoff calls, time to value, churn plans, upsell plans. Everything a customer success team does in year one gets judged when year two starts. Each episode, a customer success leader walks through what they actually did, what failed and what they would tell their younger self.
Hosted by Dhiraj Patel at RetainSure
New episodes are added here as they are released.
Most customer success conversations stop at onboarding and kickoff calls. But the decision on all that year-one effort gets made when the second year starts: the renewal. That is the moment this show is named after.
Every episode is a long conversation with someone who has run customer success in the real world. We go into the specific accounts, the numbers, the experiments that failed and the processes that stuck. Full transcripts and key takeaways are on every episode page, so you can read it in ten minutes or watch the whole thing.
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