Your CS copilot, right inside Slack.
Talk to @RetainAI where your team already works. Ask about any account, link customer channels to live accounts, and turn every churn alert into a conversation, without leaving Slack.
One agent, three ways it helps.
Chat with @RetainAI, link customer channels to accounts, and act on alerts, all inside Slack.
Chat with the agent, right in Slack.
Tag @RetainAI in any internal channel it's been added to, or DM it directly, and get grounded answers about any account in seconds. No dashboard, no context-switch.
- Ask about risk, health, champions, tickets or renewal dates in plain English
- Every answer is grounded in that account's real usage, comms & billing data
- Works as a channel teammate or a private 1:1 DM, you choose
Link a customer channel to its account.
Add @RetainAI to a shared customer channel and map it to a specific RetainSure account. Every message flows into that account's timeline, so the agent gets sharper about the customer with each conversation.
- Connect a shared channel to an account in one click
- Product complaints, requests & sentiment auto-log to the account timeline
- Health scores and risk signals update from what customers actually say
Turn every alert into a conversation.
The agents you build push their alerts straight to Slack. When a churn signal fires, reply in-thread to @RetainAI and act on it immediately. Draft the email, run the playbook, brief the exec, all without opening another tab.
- Proactive risk, renewal & expansion alerts land in the channels you pick
- Reply to the alert to start a full conversation with the agent
- Draft outreach, run a playbook or log the outcome, all from the thread
Live in your workspace in three steps.
No migration, no new tool for your team to learn. RetainAI meets them in Slack.
Add RetainAI to Slack
Install the app to your workspace and choose which channels the agent can see. Admin-approved, permission-scoped.
Invite it to your channels
Drop @RetainAI into internal CS channels, alert channels, or shared customer channels, wherever the work happens.
Link channels to accounts
Map customer channels to their RetainSure accounts so every conversation sharpens that account's intelligence.
Enterprise-grade, human in the loop.
RetainAI only acts where you invite it, and every outbound action waits for a human.
Scoped permissions
The agent sees only the channels your admin approves, nothing more.
Human-supervised
Emails, playbooks and updates are drafted by the agent, sent by you.
SOC 2 · GDPR
Encrypted in transit and at rest, with a signed DPA available.
Full audit trail
Every question, action and account link is logged and reviewable.
Bring RetainSure into your Slack.
See the agent chat, link customer channels, and turn churn alerts into action, live on your accounts.